Exchange and Return Policy

EXCHANGE AND RETURN POLICY

Facilita Lar Store, as a private legal entity, aims to ensure a satisfactory shopping experience for its customers. To achieve this, we have established this exchange and return policy to protect your rights in case of any issues with the products purchased on our website.

1. Right of Withdrawal

You have 14 days from the date of receipt of your order to exercise your right of withdrawal. This means you can return the product without providing any justification and receive a full refund.

2. Conditions for Returning a Product

To return a product, you must meet the following conditions:

  • The product must be in its original condition, unused, undamaged, and in its original packaging.
  • You must inform us of your decision to return the product by email at: support@facilite.com.
  • The product must be returned within 14 days after the withdrawal notification.

3. Product Exchanges

If you wish to exchange a product for a different size, color, or model, you must follow these conditions:

  • The returned product must be in its original condition (unused, undamaged, and in its original packaging).
  • You must inform our customer service via email at support@facilite.com within 14 days of receiving your order.
  • If the exchange is accepted, return shipping costs are the buyer's responsibility, unless the product is defective or does not match your order.

4. Non-Eligible Products for Return or Exchange

Certain products cannot be returned or exchanged, including:

  • Personalized or custom-made products.
  • Sealed products that have been opened (e.g., hygiene or health products).
  • Products that have been damaged or misused after receipt.

5. Return Shipping Costs

Return shipping costs are the buyer’s responsibility, except in cases where the product is defective or does not match the order. In such cases, we will cover the return shipping costs.

6. Refund

Once we receive and verify the returned products, we will process the refund within 14 days. The refund will be issued via the same payment method used for the purchase unless otherwise agreed.

7. Issues with Your Order

If the received product is damaged, defective, or incorrect, please contact us immediately at: support@facilite.com. We will provide a refund or exchange at no additional cost.

8. Policy Changes

We reserve the right to modify this exchange and return policy at any time. Any changes will be published on our website with the updated revision date.